All orders will be shipped 3-5 business days after order is received excluding weekends and holidays.

Please allow additional time for orders submitted during the weekend or during holidays.

Please note we currently only ship within the United States.

Please inspect your order and contact us within 7 business days of receiving your order if the item is defective, damaged or if you receive the wrong item.

If your purchase comes damaged upon arrival, immediately send us an email at hola@luminosavida.com with photo proof and your order number so we can assist you in a timely manner.

If you feel you have entered the wrong shipping address, you may contact us hola@luminosavida.com immediately upon placing your order.

While all candles and wax melt are handmade by batches.

We thoroughly examine and carefully package all our products before sending them out.

Our return policy allows for exchanges or refunds within 14 days from the date of purchase. However, please note that used candles cannot be returned or refunded due to their nature.

To qualify for an exchange or refund, the item must meet the following criteria: it should be in its original packaging, unopened, unused, and in the same condition as when you received it. If the item is damaged during shipping, we will replace it provided you provide proof of damage within 3 days of delivery.

You may send photographic or video evidence of the damage item to hola@luminosavida.com

Items that are not eligible for return or exchange include gift cards, used items, items damaged due to misuse or negligence, clearance items, and unverified purchases.

When returning an item, you are responsible for covering the shipping costs, which are non-refundable.

We recommend using a trackable shipping service as we cannot guarantee the safe arrival of your return. We do not assume responsibility for stolen or lost packages during transit.

Upon receiving and inspecting your item, we will send you an email informing you of the approval or rejection of your return. If approved, a refund will be processed and automatically applied to the original payment method within 7 business days.

Items with manufacturer defects are eligible for replacement with the same item. However, items that have been damaged due to misuse or gross negligence are not eligible for return or exchange. If your item(s) sustains damage during shipping, you must file a claim with the shipping carrier.

If the item was marked as a gift when purchased and shipped directly to you, you may receive a gift card equivalent to the current retail price, provided it meets our return policy eligibility standards.

Please note that the return policy is subject to change, and we reserve the right to deny any return or exchange.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.

If approved, you’ll be automatically refunded on your original payment method.

Please remember it can take some time for your bank or credit card company to process and post the refund.

Some may take 10-15 banking days.

Items not eligible for return or exchange: • Gift cards • Used items • Items damaged due to misuse or negligence • Clearance items • Unverified purchases • Custom / Personalized Orders Questions.

If you have any questions concerning our return policy, please contact us at: hola@luminosavida.com

For purchases totaling $50 or more, we offer free shipping within the United States.

Luminosa Vida ships anywhere in the USA.

Extreme Weather Conditions Coconut wax is sensitive to extreme hot or cold temperatures, and we take this into consideration when determining ship dates. Your shipment could be delayed during extreme weather conditions.